Terms And Conditions

Deep Cleaning Ilford Terms and Conditions of Service

These Terms and Conditions govern the provision of deep cleaning and related services by Deep Cleaning Ilford to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation who requests and receives the services.

Company means Deep Cleaning Ilford, the cleaning service provider.

Services means deep cleaning and any other cleaning, ancillary or add-on services agreed between the Company and the Customer.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Services will be carried out as described in the booking confirmation. Typical services include deep cleaning of kitchens, bathrooms, living areas, bedrooms, common areas, and other agreed internal or external spaces. Any specific tasks or exclusions will be outlined during the quotation or booking process.

The Company reserves the right to decline work that falls outside the usual scope of deep cleaning services, including but not limited to structural repairs, specialist restoration, work at excessive height, or any activity that the Company considers unsafe or unsuitable.

3. Booking Process

3.1 Service enquiries

Customers may request a quotation by providing accurate information about the Premises, including property size, condition, access arrangements, requested date and time, and any special requirements. Quotations are based on the information supplied by the Customer and may be revised if that information is later found to be incomplete or inaccurate.

3.2 Confirming a booking

A booking is considered provisional until the Company confirms acceptance of the booking and, where applicable, receives any required deposit. Confirmation may be provided in written form or another durable medium. The Agreement comes into force once the booking is confirmed by the Company.

3.3 Access and keys

The Customer must ensure that the Company and its cleaners have safe and sufficient access to the Premises at the agreed time. If key collection or drop-off arrangements are required, these must be agreed in advance. The Customer is responsible for ensuring that any alarm codes, entry systems, parking information, and similar details are supplied in good time before the appointment.

4. Customer Obligations

4.1 Preparation of the Premises

The Customer should ensure that the Premises are reasonably clear of personal items and obstacles so that the Services can be carried out efficiently and safely. Valuable, fragile or irreplaceable items should be removed or secured. The Company is not responsible for moving heavy furniture, appliances or large items unless expressly agreed in advance.

4.2 Utilities and facilities

The Customer must provide access to running water, electricity, and adequate lighting at the Premises during the provision of the Services. If such utilities are not available, the Company may not be able to complete the work and may treat the booking as a late cancellation.

4.3 Health and safety

The Customer must inform the Company of any known hazards at the Premises, including but not limited to structural issues, infestations, hazardous materials, or areas that may present a risk to the cleaners. The Company may suspend or adapt the Services if it considers that health and safety requirements cannot be met.

5. Pricing and Quotations

5.1 Quotation basis

Prices are typically provided based on the size and condition of the Premises, the type of cleaning required, and the estimated time needed. Quotations may be given as a fixed price or an hourly rate, as specified during the booking process.

5.2 Changes to the scope of work

If upon arrival the Premises are significantly different from the description originally provided, or if additional tasks are requested by the Customer, the Company may adjust the price accordingly. Any such adjustments will be communicated to the Customer before proceeding.

5.3 VAT and charges

Where applicable, prices will include any relevant taxes or indicate clearly if they are exclusive of tax. Additional charges may apply for congestion zones, parking fees, or extended travel time where this is necessary to reach the Premises.

6. Payments

6.1 Payment methods

The Company accepts payment by commonly used methods as advised during the booking process. Payment terms will be confirmed in the booking confirmation and may differ for one-off deep cleans and ongoing arrangements.

6.2 Deposits

The Company may require a deposit to secure a booking, particularly for large jobs or bookings at peak times. The deposit amount and due date will be communicated at the time of booking. The booking is not secure until the deposit has been received where this is required.

6.3 Payment due dates

Unless otherwise agreed, payment for one-off deep cleaning Services is due on the day of service, immediately upon completion. For commercial or repeat Customers with approved accounts, payment terms may be agreed separately.

6.4 Late or non-payment

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in the process of collecting the outstanding payment. The Company may also suspend or cancel any future bookings until the account is settled.

7. Cancellations and Rescheduling

7.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving reasonable notice. The minimum notice period will be stated during the booking process. Cancellations made with less notice than required may incur a cancellation fee, which may be up to the full cost of the booked Service, particularly where the Company is unable to reallocate the slot.

7.2 Company cancellations

While the Company makes every effort to honour all confirmed bookings, there may be circumstances in which the Company must cancel or reschedule, including but not limited to staff illness, severe weather, or events beyond its reasonable control. Where possible, the Company will offer an alternative appointment. The Company will not be liable for any consequential loss arising from a cancellation or rescheduling, but any deposit or prepayment for the cancelled booking will be refunded if no alternative date is acceptable.

7.3 Inability to access the Premises

If the cleaners are unable to gain access to the Premises at the agreed time or are turned away, the Company may treat this as a last-minute cancellation and charge the full service fee, as staff time and travel costs will already have been incurred.

8. Quality of Service and Complaints

8.1 Standards of work

The Company aims to deliver the Services with reasonable skill and care and to a standard consistent with professional deep cleaning in the UK. However, the outcome may be influenced by the condition of surfaces, age of fixtures and prior maintenance.

8.2 Reporting issues

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of completion. The Company may request photographs or further information to assess the issue.

8.3 Remedies

Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another suitable remedy. The Company is not obliged to offer a remedy where complaints are raised significantly after the Service was completed or where the issue arises from circumstances beyond the Company’s control.

9. Liability and Insurance

9.1 General liability

The Company will exercise reasonable skill and care in the provision of the Services and holds appropriate insurance for its activities. However, the Company’s liability for any loss or damage arising out of or in connection with the Services is limited to the amount paid for the specific booking in question, except where such limitation is not permitted by law.

9.2 Exclusions

The Company is not liable for:

Any pre-existing damage, wear or defects at the Premises or to items at the Premises.

Damage arising from the use of products or equipment supplied by the Customer, or from the Customer’s instructions where these differ from the Company’s recommendations.

Loss of cash, jewellery or other valuables that were not removed or secured by the Customer prior to the start of the Service.

Any indirect, consequential or economic loss, including loss of profit, loss of use, or loss of opportunity.

9.3 Fragile and special items

The Company must be informed of any particularly delicate surfaces or items that may require special care, such as natural stone, antique furniture, or specialist finishes. Where the Customer fails to provide such information, the Company accepts no liability for damage that could not reasonably have been foreseen.

10. Customer Property and Security

10.1 Keys and access devices

If the Customer provides keys, access cards, fobs or codes, the Company will take reasonable steps to safeguard these and will use them only for the purpose of supplying the Services. Any keys or devices will be returned or dealt with as agreed at the end of the engagement.

10.2 Security of the Premises

Cleaners will take reasonable care to lock doors, close windows and set alarms as instructed when leaving the Premises. However, the Company cannot accept responsibility for any loss where incorrect or incomplete security instructions were provided by the Customer.

11. Waste Handling and Environmental Compliance

11.1 Waste regulations

The Company complies with applicable UK regulations relating to the handling and disposal of waste generated during the provision of the Services. Domestic waste will normally remain the responsibility of the Customer, unless the Company has specifically agreed to remove it.

11.2 Waste removal

Where the Service includes the removal of waste or unwanted items, this will be clearly stated in the booking confirmation. Additional charges may apply for heavy, bulky or non-standard waste items. The Company will dispose of any collected waste through appropriate and lawful channels.

11.3 Hazardous materials

The Company does not handle or dispose of hazardous or regulated materials, including but not limited to asbestos, clinical waste, chemicals requiring special licences, or materials classified as hazardous under UK law. If such materials are discovered, the Company may suspend the Service and advise the Customer to seek specialist assistance.

12. Cleaning Products and Equipment

12.1 Supplies provided by the Company

Unless otherwise agreed, the Company will provide its own cleaning products and equipment that are suitable for professional deep cleaning. The Company selects products that are effective and, where possible, considerate of health and environmental factors.

12.2 Customer-supplied products

If the Customer requests the use of specific products, this must be agreed in advance. The Company is not responsible for any adverse effects or damage resulting from products supplied or insisted upon by the Customer.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, power outages, transport disruptions, strikes, public health restrictions, or other unforeseen events. In such cases, the Company will endeavour to reschedule the Services as soon as reasonably practicable.

14. Privacy and Data Protection

The Company collects and processes personal data only to the extent necessary to manage bookings, deliver the Services and comply with legal obligations. Personal information may include names, addresses, and access instructions. The Company will keep this information secure and retain it only for as long as necessary. The Customer has rights under applicable data protection laws, including the right to access certain personal data held by the Company.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements or the way the Company operates. The current version will apply to any new bookings made after the date on which the updated Terms and Conditions are published or communicated. Existing bookings will normally continue under the Terms and Conditions in force at the time of confirmation, unless otherwise agreed.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company, whether of a contractual or non-contractual nature.

17. Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.

18. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

By making a booking with Deep Cleaning Ilford, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.