Privacy Policy

Deep Cleaning Ilford Privacy Policy

This Privacy Policy explains how Deep Cleaning Ilford collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all Deep Cleaning Ilford customers and individuals who make enquiries within our service area, regardless of how you contact us or use our services.

We are committed to handling your personal data in a lawful, fair and transparent way, and to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data that Deep Cleaning Ilford processes in relation to:

• People who book or receive cleaning services from us in our service area.
• People who request a quotation or information about our services.
• People who communicate with us by phone, text message, online form or other channels in relation to our services.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

• Identity and contact details: name, address of the property where services are required, billing address, and any other contact details you provide such as messaging IDs or usernames.
• Service information: details about the type of cleaning service requested, property size, access instructions, preferred dates and times, and any special requirements you tell us about, including information relevant to health and safety.
• Communication data: information contained in messages, calls or other communications you send to us when you request a quotation, make a booking or ask questions about our services.
• Transaction data: details relating to payments you make to us and services you purchase from us, such as the date, amount and method of payment. We do not store full payment card details when payment is processed by an external payment provider.
• Technical and usage data: limited technical information that may be collected when you visit our online pages, such as the date and time of your visit and basic device information, to help us understand interest in our services. We do not attempt to identify you directly from this information.

How We Collect Your Data

We collect personal data directly from you when you:

• Request a quotation or ask for information about our services.
• Make a booking or confirm a service appointment.
• Communicate with us by phone, text message, or any online contact form we use.
• Provide feedback, reviews or updates about your service requirements.

We may also receive personal data about you from third-party platforms that help you find local services, where you have chosen to share your details with us through those platforms.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the specific activity, we rely on the following lawful bases:

• Contract: we process your personal data to enter into and perform a contract with you, including providing quotations, confirming bookings, delivering cleaning services and handling payments and billing.
• Legitimate interests: we process personal data for our legitimate business interests, such as improving our services, managing our relationship with you, scheduling staff, keeping internal records, and responding to your queries. We balance these interests against your rights and freedoms and only process data where it is necessary and proportionate.
• Legal obligations: we process certain data where we are required to do so by law, for example for tax, accounting and record-keeping purposes, or to respond to lawful requests from authorities.
• Consent: in limited cases, we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide quotations and information about our deep cleaning services.
• To create and manage your bookings and appointments.
• To deliver cleaning services at your property, including managing access and any specific instructions you provide.
• To manage billing, payment and invoicing for the services provided.
• To communicate with you about your booking, rescheduling, cancellations and customer support queries.
• To keep internal business and financial records and to comply with legal and regulatory requirements.
• To improve our services, operations and customer experience, for example by reviewing anonymised or aggregated information.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

We may share data with:

• Service providers and processors: third-party companies that provide services to us, such as payment processors, scheduling tools, accounting support, or IT and data storage providers. These companies are only allowed to process your personal data in line with our instructions and for our purposes and must protect it with appropriate security measures.
• Professional advisers: accountants, insurers and other advisers where necessary for business management, legal or insurance purposes.
• Authorities and regulators: where we are required to provide data by law or in order to protect our rights or the rights of others.

Where we use data processors, we put in place data processing agreements that require them to handle your personal data in accordance with the UK GDPR.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

In general:

• Basic customer and service records are typically kept for a number of years after the last service date, to allow us to respond to queries, manage any potential disputes and comply with tax and accounting rules.
• Communication records may be stored for an appropriate period in line with our internal policies and legal obligations.
• Where data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

The specific retention period may differ depending on the type of data and the legal requirements that apply.

International Transfers

Where we use service providers that store or process data outside the United Kingdom, we take steps to ensure that your personal data is protected with appropriate safeguards. This may include using service providers in countries that the United Kingdom recognises as providing an adequate level of data protection, or putting in place standard contractual clauses or equivalent safeguards.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure or damage. These measures include restricted access to personal data, secure storage solutions and staff awareness of data protection responsibilities.

While no system can be completely secure, we strive to protect your information and regularly review our procedures to reduce risk.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. These include:

• Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
• Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected.
• Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy.
• Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another organisation where this is technically feasible.
• Right to object: you can object to our processing of your personal data where we rely on legitimate interests, especially for direct marketing purposes, and we will stop processing unless we have compelling legitimate grounds to continue.
• Rights related to consent: where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, you can contact us using the contact details you already have from our service communications. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our operations or legal requirements. Any updated version will apply to all new and existing Deep Cleaning Ilford customers in our service area from the date it is published.

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.